In the unlikely case, that the customs got hold of an item and asking for Fees to pay up on the regular price, the customer is liable to cover those occuring Fees.
HOW LONG WILL MY PACKAGE TAKE?
Due to the current crisis and economies & operations negatively impacted all around the world, shipping times will take longer than expected and a delay of 2-4 weeks can occur.
United States & Canada
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 5-24 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United States & Canada
Please allow us a time frame of 18-36 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.
We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
In the unlikely event, your items won’t arrive at your door, check the following things:
1) Has one of your flatmate picked up your item?
2) Is there a similiar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package
If those 3 steps were unsuccessful, don’t hesitate and immediately reach out to us on firstname.lastname@example.org
We’ll respond quickly and get the issue sorted!